Data geek at heart, product manager by profession

Senior Product Manager specialising in data intensive products. Currently learning to code on the side whilst building technical products that deliver real outcomes.

Rich Jacobs

About Me

Hey there! My name's Rich and I specialise in product management and data product strategy. Give me genuine, ambiguous problems with data and AI and I'll give you bundles of energy. I'm currently building products while learning to code, combining years of technical product thinking with a desire to get back to hands-on development.

How I Work

  • I love context and some time to think through problems so that we can execute in the right way
  • I ask questions early to make sure we're solving the critical problems, not the loudest ones
  • I create safety for teams to own hard problems, disagree constructively, and grow through solving them together
  • I'm a natural fixer and love jumping into the weeds, even when I should let others own the problem - help me spot when I'm doing this

What I'm Building

  • For the past 8 years, I've been creating technical products that solve genuine problems with data. Now I'm learning to build alongside the teams I lead
  • I started with this portfolio site to learn coding fundamentals, now I'm building a job aggregator using LLM classification and a complete data pipeline to analyse market demand for job seekers
  • My focus is on analytics, and self-service data, where my experience is deepest and AI automation can add real value

Values

  • Learn through iteration - the best insights come from shipping and measuring, not endless planning
  • Lead with empathy - understand the person and their context before jumping to solutions
  • Execute quickly with a strategic filter - if it doesn't move us toward our goal, why are we building it?

Experience Highlights

Founder & Principal Consultant

RJ Consulting

Oct 2025 - Present
  • Providing fractional product leadership for technical product initiatives
  • Specialising in self-service, embedded analytics, and LLM integration for start-up/scale-up SaaS companies

Senior Product Manager

Momentus Technologies

Mar 2024 - Oct 2025

Global Event Management SaaS, 60K+ users, 50 countries

  • Developed end-to-end product strategy for new analytics business line, securing 6-figure investment and projected 7-figure expansion ARR across 3 customer segments
  • Led full product lifecycle for embedded analytics platform with AI-native benchmarking and self-service reporting
  • Built commercial model from scratch using adoption curve modeling and segment-specific pricing

Product Lead, Merchant Analytics & Data Platform

Pollinate

Aug 2022 - Mar 2024

Series C Fintech, 200+ employees, £70M+ raised

  • Led product strategy for merchant analytics serving SMB customers via white-label banking partners (NatWest, NAB, CIBC)
  • Delivered significant annual cost savings through platform restructuring and pipeline elimination
  • Increased product activation from 8% to 57% through experimentation-driven redesign

Product Lead, Data & Analytics

Pollen

Aug 2020 - Aug 2022

Series C D2C Events & Travel Platform, £800M valuation

  • Led 16-person central analytics team supporting product development across 8 customer experience verticals
  • Built CX operational efficiency model enabling 15% margin improvement through headcount planning optimization
  • Scaled analytics platform adoption from 30 data specialists to 400+ general users

Skills & Tech Stack

Core Competencies

B2B SaaS GTM & CommercialisationProduct Led Growth & Activation0-1 Product DevelopmentPricing & Packaging StrategyML & LLM IntegrationSelf-Service AnalyticsEmbedded Analytics

Product Management

AmplitudePendoMixpanelSegmentFigmaMiroNotionAtlassian

AI & Development

CursorClaude CodeAzure CopilotAnthropicOpenAIPythonNext.js

Data & Analytics

SnowflakedbtDatabricksSupabaseTableauLookerPower BIQlik

Payments & Integration

StripePayment Processor APIsGraphQLREST APIs